Intimo Lem Clitoral Massager

We know you’re looking forward to your order. Orders are usually processed within [1–2 business days], with estimated delivery taking [7–10 business days] after dispatch, depending on your location.

Shipping costs are shown at checkout. Once your order ships, we’ll email you [a shipping confirmation with tracking information] so you can follow its journey.

Delivery estimates may be affected by customs, local holidays, or carrier delays. If you need help with your shipment, please contact us at support@intimo.life.

Shì de, wǒmen xiàng bùfèn guójiā/dìqū tígōng guójì pèisòng fúwù. Rú xū quèrèn shìfǒu zhīchí pèisòng zhì nín de suǒzàidì, qǐng zài jiézhàng shí shūrù shōu huò dìzhǐ; xìtǒng jiàng zài nín fùkuǎn qián xiǎnshì kěyòng de pèisòng fāngshì jí xiāngyìng fèiyòng. Pèisòng shíxiào yīn mùdì dì ér yì. Guójì dìngdān kěnéng huì shòudào dāngdì jìnkǒu xiànzhì, guānshuì huò shuì fèi de yǐngxiǎng. Fèiyòng shì yǐ bāohán zài jiézhàng zǒng'é zhōng bù quèdìng wǒmen shìfǒu néng pèisòng zhì nín de suǒzàidì? Qǐng zàixià dān qián tōngguò [zhīchí yóuxiāng] liánxì wǒmen, wǒmen jiāng hěn lèyì wèi nín cháxún.174Yes, we offer international shipping to select countries and regions. To confirm whether we ship to your location, please enter your delivery address at checkout; the system will display available shipping methods and associated costs before you complete your payment.

Delivery times vary by destination. International orders may be subject to local import restrictions, customs duties, or taxes. These costs are included in the total at checkout.

We want you to feel confident about your purchase. Our products carry a [3-month/year] limited warranty from [the delivery date/purchase date], covering manufacturing defects under normal use.

If something isn’t working as expected, email [support@intimo.life] with your order number and a description of the issue. We may ask for a photo or a short video of the product only—never intimate images.

We’ll help troubleshoot the issue and explain the available solution under your warranty. Please see our Warranty Policy for full coverage details and exclusions.

You may request a return within [30 days] of delivery if the product is unused, unopened, and in its original packaging with all hygiene seals intact.

For hygiene reasons, we generally cannot accept change-of-mind returns for products that have been opened or used. This does not affect your rights if an item is faulty, damaged, or incorrect.

Please contact [support@intimo.life] before sending anything back so we can confirm eligibility and provide return instructions. 

Your experience matters to us. If your purchase hasn’t met your expectations, please contact [support@intimo.life] with your order number and tell us what hasn’t worked for you.

Whether you need help with the settings, have a concern about the product, or received an item that isn’t working correctly, we’ll review the issue and explain the available options.

Any return, replacement, or refund will be handled according to our Returns and Warranty Policies. You never need to share intimate photos or videos to receive support.

Yes—your privacy matters to us. Your order arrives in plain outer packaging, with no product images or descriptions identifying the contents on the outside.

For international shipments, legally required customs information may still appear on the shipping documents.